Intelligent Contact Center (ICC)
Elevamos la experiencia del cliente y la eficiencia técnica mediante centros de contacto de última generación impulsados por la innovación, valor humano, tecnología e IA.
Contact Center
& AI
High-level multichannel management that transforms processes and data into results through the synergy between cutting-edge technology, artificial intelligence and human talent. Integrating automation and advanced connectivity to maximize business value and redefine the customer experience (CX).
Technical Help Desk (Help Desk Level 2)
Specialized support to coordinate field crews and resolve infrastructure incidents in real time, guaranteeing service continuity and immediate response to technical failures in highly complex areas.
Intelligent Omnichannel Service
Integration of advanced CRM systems with artificial intelligence to ensure 24/7 attention, driving automation and full connectivity at every touch point, elevating the value of your brand and redefining the customer experience (CX).
Gestión de Crisis y Emergencias
Dispatch and strategic coordination center designed to manage critical events in highly complex operational areas, guaranteeing an immediate response and minimizing the impact on business continuity.
Attention statistics in the last year
Intelligent Operations Center (IOC)
Visibility and Control
Our IOC acts as the nervous system of your company. We not only monitor; we guarantee the continuity of your critical assets.
Telemetry Monitoring
24/7
Real-time monitoring of wells, networks and plants, natively integrating the main asset management and business planning systems, allowing the centralization of critical operational data to ensure business continuity.
Energy Resilience
and Data
We operate under ‘Smart Hub’ infrastructures with self-generation and satellite connectivity. Starlink Business, ensuring an uptime of 99.9%.
Audit of
Production
Unalterable reporting of operational data to meet the requirements of parent companies and international regulatory bodies.
Business Process Outsourcing (BPO)
We guarantee integral solutions that merge high-level human capital with the efficiency of advanced automation, ensuring an agile and scalable operational structure aligned with global innovation standards.
Specialized Recruitment (Headhunting)
Identification and recruitment of specialized technical talent, ensuring that your team has the necessary skills to handle cutting-edge technologies.
Business Operations and AI
We help you design and scale operations that really work. With the right combination of talent, processes and AI, your company stays flexible, efficient and ready for any situation.
Business Operations & Intelligence
Strategic oversight of core workflows, using advanced analytics to turn operational data into profitable and transparent business decisions.
AI and Automation Competitive Advantage
We transform data into decisions. We use Artificial Intelligence to reduce your OPEX and predict failures before they occur.
RPA Automation
Bots for mass reconciliations, invoicing and financial back-office processes.
Predictive Asset Analytics
AI algorithms that analyze IOC telemetry to optimize maintenance cycles.
IDR (Interactive Digital Response)
We maximize the responsiveness of our web platform by integrating AI Agents. This interactive digital response system allows automatic data processing and immediate resolution of queries, ensuring high-level technical support 24 hours a day.
Connectivity and Scalability
Integration via API and MCP
Our infrastructure allows a seamless and bidirectional integration through API (Application Programming Interface) and the use of MCP (Model Context Protocol). These technologies allow us to connect our digital ecosystems with your external platforms, ensuring secure data exchange and real-time synchronization between artificial intelligence systems and local databases.
Customers who have trusted us
Use Cases and Success
This section should demonstrate how Directa Group's technology solves real problems in strategic sectors.
Energy Sector
Preventive Asset Monitoring.
The Challenge
Aging infrastructure with frequent unscheduled shutdowns.
The Solution
Implementation of sensors and AI to "listen" to the pulse of pumps and generators.
The Result
30% reduction in maintenance costs and more stable production through predictive maintenance.
Banking Sector
AI for Fraud Prevention and CX
The Challenge
High waiting times and vulnerability to complex financial crimes.
The Solution
Implementation of generative AI chatbots for 24/7 support and real-time fraud detection algorithms.
The Result
80% reduction in ticket processing times and significant improvement in customer satisfaction.
Hydrocarbons Sector
Compliance and Telemetry
The Challenge
Transparency requirements by foreign partners in joint ventures.
The Solution
Centralization of operational data in an IOC with auditable logs and remote visibility.
The Result
Consolidation of operating authority and facilitation of approval of international license extensions until 2041.
Blog Featured
Directa Group: building the future of corporate compliance
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The impact of technology on the BPO sector
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Transforming challenges into opportunities with Directa Group
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