Success Stories
This section should demonstrate how Directa Group's technology solves real problems in strategic sectors.
Success Stories
Energy Sector
Preventive Asset Monitoring.
Aging infrastructure with frequent unscheduled shutdowns.
Implementation of sensors and AI to "listen" to the pulse of pumps and generators.
30% reduction in maintenance costs and more stable production through predictive maintenance.
Success Stories
Banking Sector
AI for Fraud Prevention and CX
High waiting times and vulnerability to complex financial crimes.
Implementation of generative AI chatbots for 24/7 support and real-time fraud detection algorithms.
80% reduction in ticket processing times and significant improvement in customer satisfaction.
Success Stories
Hydrocarbons Sector
Compliance and Telemetry
Transparency requirements by foreign partners in joint ventures.
Centralization of operational data in an IOC with auditable logs and remote visibility.
Consolidation of operating authority and facilitation of approval of international license extensions until 2041.
Success Stories
Sector Telecomunicaciones
Loyalty Telephony Services
A specialized telesales service was required to enable the company to maintain and retain its customer base by promoting new telephone plans and services tailored to the needs of its users.
The service implemented by Directa Group consisted of managing outgoing calls to SUBSCRIBERS (customers), based on campaigns provided by the customer; whose main objective was to carry out commercial actions offering each customer contacted a specific service or plan, leveraged by an outstanding team of telephone operators with skills and training in effective sales management.
With the telesales operation for Plans and Services, we not only achieved but exceeded the goals set by the client (18%), and where. Directa Group achieved 21% during his term in office.
In reference to customer satisfaction, Directa Group achieved a 9,01 Customer Transactional Satisfaction Index, with a target provided by the Customer of un 8,88.
Success Stories
Sector Contact Center y BPO
Outbound Campaign Implementation
A Latin American company specializing in contact center and BPO services, which requested to manage a client's portability campaign. of Telecommunications of Mexico.
Implementation of an effective Outbound Campaign with Telesales Executive profiles to offer the Mexican population the opportunity to change their current telephone plan. with the added value of keeping your current phone line, allowing customers to compare and try out the benefits and decide what best suits their lifestyle.
During the execution of this campaign by Directa Group, positions grew month by month, achieving an average of 50 PA´s effective.
The key indicator in the campaign is SPH (Sales Per Hour), which measures sales effectiveness per hour. The trend throughout the project's execution in each of its phases remained positive, starting with 0,17 and arriving at 0,45 (setting a goal of 0,30).