{"id":18311,"date":"2025-11-27T11:36:02","date_gmt":"2025-11-27T15:36:02","guid":{"rendered":"https:\/\/dg2025.directagroup.online\/?p=18311"},"modified":"2025-11-27T11:36:02","modified_gmt":"2025-11-27T15:36:02","slug":"soporte-tecnico-de-producto","status":"publish","type":"post","link":"https:\/\/directagroup.com\/en\/2025\/11\/27\/soporte-tecnico-de-producto\/","title":{"rendered":"Soporte T\u00e9cnico de Producto"},"content":{"rendered":"<h2><span style=\"font-family: arial, helvetica, sans-serif;\">Soporte T\u00e9cnico de Producto: El BPO en el Ciclo de Desarrollo y Mejora\u00a0<\/span><\/h2>\n<p data-path-to-node=\"22\"><span style=\"font-family: arial, helvetica, sans-serif;\">The CIO is the operational insurance policy that every large company needs to protect its continuity and reputation. Need to apply this to your business? Write to us and we will advise you. <i>contact center<\/i> no debe ser solo el \u00faltimo paso del servicio, sino el <b>primer paso en el ciclo de desarrollo de tu producto<\/b>. El equipo de soporte t\u00e9cnico es el que tiene la informaci\u00f3n de primera mano sobre lo que funciona y lo que falla.<\/span><\/p>\n<p data-path-to-node=\"23\"><span style=\"font-family: arial, helvetica, sans-serif;\">Un socio de BPO experto convierte las llamadas de soporte t\u00e9cnico en un <i>ciclo de desarrollo y mejora<\/i>\u00a0valioso para la mejora del producto.<\/span><\/p>\n<ul data-path-to-node=\"24\">\n<li>\n<p data-path-to-node=\"24,0,0\"><span style=\"font-family: arial, helvetica, sans-serif;\"><b>Canalizaci\u00f3n del <i>Feedback<\/i>:<\/b> Implementar protocolos para que la informaci\u00f3n recurrente sobre fallas de <i>software<\/i>, confusiones de dise\u00f1o o errores de la interfaz de usuario sea reportada directamente y de forma estructurada a los equipos de desarrollo.<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"24,1,0\"><span style=\"font-family: arial, helvetica, sans-serif;\"><b>Pruebas de Usabilidad:<\/b> Utilizar el equipo de soporte t\u00e9cnico para realizar pruebas de usabilidad de nuevos <i>features<\/i> antes del lanzamiento masivo, identificando posibles puntos de fricci\u00f3n.<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"24,2,0\"><span style=\"font-family: arial, helvetica, sans-serif;\"><b>Anal\u00edtica de Fallas Comunes:<\/b> Proporcionar informes peri\u00f3dicos sobre las \u00abTop 10\u00bb causas de llamadas de soporte, permitiendo a la direcci\u00f3n de producto priorizar las correcciones que tendr\u00e1n el mayor impacto en la reducci\u00f3n de quejas.<\/span><\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"25\"><span style=\"font-family: arial, helvetica, sans-serif;\"><b>\u00bfEst\u00e1s utilizando tu soporte t\u00e9cnico para mejorar tu producto? Cont\u00e1ctanos para integrar tu <i>contact center<\/i> en el ciclo de vida de desarrollo de tu producto.<\/b><\/span><\/p>\n<p data-path-to-node=\"25\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"dEVk6jTt00\"><p><a href=\"https:\/\/dg2025.directagroup.online\/2025\/11\/27\/el-bpo-como-solucion-para-el-back-office\/\">El BPO como Soluci\u00f3n para el Back Office<\/a><\/p><\/blockquote>\n<p><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#171;El BPO como Soluci\u00f3n para el Back Office&#187; &#8212; Directa Group\" src=\"https:\/\/dg2025.directagroup.online\/2025\/11\/27\/el-bpo-como-solucion-para-el-back-office\/embed\/#?secret=PpGZfBNdhZ#?secret=dEVk6jTt00\" data-secret=\"dEVk6jTt00\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>","protected":false},"excerpt":{"rendered":"<p>Soporte T\u00e9cnico de Producto: El BPO en el Ciclo de Desarrollo y Mejora\u00a0 El contact center no debe ser solo el \u00faltimo paso del servicio, sino el primer paso en el ciclo de desarrollo de tu producto. El equipo de soporte t\u00e9cnico es el que tiene la informaci\u00f3n de primera mano sobre lo que funciona y lo que falla. Un socio de BPO experto convierte las llamadas de soporte t\u00e9cnico en un ciclo de desarrollo y mejora\u00a0valioso para la mejora del producto. Canalizaci\u00f3n del Feedback: Implementar protocolos para que la informaci\u00f3n recurrente sobre fallas de software, confusiones de dise\u00f1o o errores de la interfaz de usuario sea reportada directamente y de forma estructurada a los equipos de desarrollo. Pruebas de Usabilidad: Utilizar el equipo de soporte t\u00e9cnico para realizar pruebas de usabilidad de nuevos features antes del lanzamiento masivo, identificando posibles puntos de fricci\u00f3n. Anal\u00edtica de Fallas Comunes: Proporcionar informes peri\u00f3dicos sobre las \u00abTop 10\u00bb causas de llamadas de soporte, permitiendo a la direcci\u00f3n de producto priorizar las correcciones que tendr\u00e1n el mayor impacto en la reducci\u00f3n de quejas. \u00bfEst\u00e1s utilizando tu soporte t\u00e9cnico para mejorar tu producto? Cont\u00e1ctanos para integrar tu contact center en el ciclo de vida de desarrollo de tu producto. El BPO como Soluci\u00f3n para el Back Office<\/p>","protected":false},"author":2,"featured_media":18314,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_titles_title":"Soporte T\u00e9cnico de Producto","_seopress_titles_desc":"El contact center no debe ser solo el \u00faltimo paso del servicio, sino el primer paso en el ciclo de desarrollo de tu producto","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"none","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"BPO,Soporte T\u00e9cnico,El contact center","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":{"16953":{"rich_snippets_lb":{"opening_hours":[{"am":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}},"pm":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}}},{"am":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}},"pm":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}}},{"am":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}},"pm":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}}},{"am":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}},"pm":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}}},{"am":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}},"pm":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}}},{"am":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}},"pm":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}}},{"am":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}},"pm":{"start":{"hours":"0","mins":"0"},"end":{"hours":"0","mins":"0"}}}]}}},"footnotes":""},"categories":[57,30,34,37],"tags":[],"class_list":["post-18311","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo","category-call-center","category-ceo","category-contact-center"],"acf":[],"_links":{"self":[{"href":"https:\/\/directagroup.com\/en\/wp-json\/wp\/v2\/posts\/18311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/directagroup.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/directagroup.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/directagroup.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/directagroup.com\/en\/wp-json\/wp\/v2\/comments?post=18311"}],"version-history":[{"count":0,"href":"https:\/\/directagroup.com\/en\/wp-json\/wp\/v2\/posts\/18311\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/directagroup.com\/en\/wp-json\/wp\/v2\/media\/18314"}],"wp:attachment":[{"href":"https:\/\/directagroup.com\/en\/wp-json\/wp\/v2\/media?parent=18311"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/directagroup.com\/en\/wp-json\/wp\/v2\/categories?post=18311"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/directagroup.com\/en\/wp-json\/wp\/v2\/tags?post=18311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}